Which credit cards do you accept?
What alternative methods of payment do you accept (besides
Do I have to pay sales tax?
When will I be charged for my order?
do I know your shopping cart is secure?
Can I place an order over the phone?
How will my personal information be used?
What does shipping cost?
Will the carrier bring my item(s) into my home?
When will I receive my purchase(s)?
What if my purchased items arrive damaged?
Do you ship overseas?
How can I track my order?
What is your price matching policy?
What is your return policy?
What is your cancellation policy?
Is my purchase protected by a warranty?
Q: Which credit cards do you accept?
A: Alphaville Direct's secure server uses Yahoo! payment technology,
which accepts American Express, Discover, Mastercard and Visa.
Q: Aside from credit cards, what alternative methods
of payment do you accept?
A: For orders in the continental United States, Alphaville Direct
does accept checks, money orders and wire transfers. These payments must
be made in full at the time of purchasing. Orders will be processed once
the proper funds have cleared. Please note that for all international
orders, Alphaville Direct only accepts wire / bank transfers.
Q: Do I have to pay sales tax?
A: Sales tax is ONLY charged for instate deliveries to
New Jersey, which is calculated during the check-out process. International
orders are subject to taxes / duties in the country in which items are
Q: When will I be charged for my order?
A: For non-special order items, your credit card will not be charged until your order is ready to ship. For security purposes, at the time of purchase, your credit card will be run through an approval process for the full amount of the purchase. This is only an authorization for us to charge you, not an actual charge.
EFFECTIVE 8/30: For items marked "Special Order, which are not cancelable or returnable" your credit card will be charged 50% at the time of purchase. The remaining 50% will be charged when your item(s) are ready to ship.
Other transactions, including custom orders made by
check, money order or bank / wire transfer, and all overseas orders must commence at the time of
Q: How do I know your shopping
cart is secure?
A: Alphaville Direct uses industry standard SSL (Secure Socket Layer) software
to encrypt your personal information and credit card information. For
the highest level of security, our shopping cart is powered by Yahoo!
Q: Can I place an order over the phone?
A: Yes. To place an order over the phone, please call
us toll free at: .
Q: How will my personal information be
A: Alphaville Direct is here to provide you with furniture. Your
personal information will only be used to process and ship your order.
We will never sell your information to any third parties. Any personal information submitted in optional surveys, newsletters or promotions will only be used for such by Alphaville Direct personnel.
What does shipping cost?
A: Alphaville Direct offers free curbside delivery on all items shipping
within the continental United States, with the some exceptions. These exceptions will be noted as such with an "Oversize Surcharge" on their product pages. Inside delivery is an available option during
checkout, and will incur additional fees.
Any additional services such as "liftgate", "inside delivery", "re-delivery / reconsignment" and "warehousing or stocking fees", which are charged by the shipping company(s), will be the customer's responsibility; Alphaville Direct cannot take responsibility for any charges that incur as a result of additionally requested freight services.
Please note: International orders are subject to additional
shipping charges based on the size and weight of the item and the delivery
location. For overseas shipping, please contact us via email
for an international rate quote.
Q: Will the carrier bring my item(s) into
A: Alphaville Direct offers "Inside Delivery" as a shipping option
on all items. This option is available during checkout at an additional
cost. This service includes delivery inside your house, apartment or place
of business (including two flights of stairs), removal of packaging and
up to 15 minutes of setup. Additional labor may be subject to additional
Q: When will I receive my purchase?
A: If the item(s) you wish to purchase are in stock, you should
receive them within one-two weeks, unless an expedited shipping method
has been established. However, Alphaville Direct offers a wide array of items, many
of which are subject to longer lead times and limited stock. We do our
absolute best ensure that the delivery times listed on each and every
product page are accurate and up-to-date. If you'd like to place an order
but would like to verify stock and / or lead times, please contact us.
Q: What if my order
A: Every shipment is insured in the unlikely event that damage
occurs during transit to your shipping location. While cases are extremely rare, damages do happen
once in a while. We request that you inspect your item(s) upon delivery.
If your item(s) shipped via common carrier i.e. FedEx or UPS, simply refuse
delivery and contact us immediately for a replacement. For LTL deliveries
i.e. Yellow Freight, Con-Way, Road-Runner, etc., print "Damaged Upon
Arrival" where you sign for the items and refuse delivery. After
delivery is refused, we will file a claim and send you a replacement product.
If the product is accepted and damaged, you will be responsible for filing
a claim with the proper carrier. For damages unnoticed at the time of
delivery, we require that you send us photographs via email within 48 hours, so that we can
address and correct the situation. We will send out a new product or replacement part at our discretion. If your item arrives damaged and you do not wish to receive a replacement part or new item our standard return policies apply.
Q: What if I'm unavailable to receive my order?
A: Depending on the carrier, additional delivery attempts will be made. Redelivery fees may apply. If your order has shipped and you are unable to receive your shipment over an extended period of time, additional storage fees may incur. Alternatively, your shipment may be rerouted back to the manufacturer, thus incurring fees for re-shipment of your order.
Q: Do you ship overseas?
A: Yes. Almost all of our products can be shipped anywhere
in the world. We can ship via ocean freight and air freight, both of which
have their advantages. If you live overseas and would like to place an
order, please email us for a shipping rate quote with the following information:
||1) The item(s)
and quantity you require
2) The full address of where the item(s) will be shipped (include
street address, city, postal code and country)
3) Please verify whether the address is a residential or commercial
4) Please specify preferred method(s) of shipping:
a) Ocean Freight - Door to Sea Port
b) Ocean Freight - Door to Door
c) Air Freight - Door to Airport
d) Air Freight - Door to Door
Q: How can I track my order?
are always happy to track your order for you. To track your order, Please email
us at email@example.com or contact us and provide us with the details of your order.
Q: What is your price matching policy?
A: At Alphaville Direct, we do our best to offer quality products at the lowest possible prices. If you see an item you're interested in at a competitor's website at a lower price, please contact us and request a price match. 99% of the time, we'll be able to beat that price, save you money and still offer the best customer service in the business. Our price match policy can not be combined with any other discounts.
Q: What is your return policy?
A: Items must
be completely unassembled and unused,
in their original condition and packaging, complete with all materials. You will be responsible for a restocking fee ranging from 10%-25% and return shipping on the item(s). For specific information regarding restocking fees on particular items, please contact us. Please contact us through our customer service form to request a Return Authorization number. Once we receive your return request we will contact you within 24 hours with information regarding your return. All return requests must be made within 7 days of delivery. All returns must be sent insured for the purchase price. If an item is returned with shipping damage, it is the customer's responsibility to file a claim for the damaged merchandise. Bedding, textiles and any item marked as "Special Order"
are not returnable.
We do not accept returns on orders outside the continental United States.
What is your cancellation policy?
A: Because most of our items ship or go into production within
a few days, we can only accept cancellations within 24 hours from when
your order was placed. If an item has already shipped within this 24 hour
period, you will be responsible for paying shipping back to the manufacturer
and a restocking fee. All cancellation requests must be emailed to firstname.lastname@example.org.
Q: Is my purchase protected
by a warranty?
A: Each product is covered by the warranty offered by
All domestic and international orders are
subject to the governing laws of the United States of America and the
State of New Jersey.
Alphaville Direct is not responsible for 'NOMINAL' size discrepancies. All measurements advertised are within 1-1.5" accuracy to manufacturer's specifications.